Privacy policy

Privacy Policy

Effective Date: July 21, 2026

At elvo.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using elvo.pk, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue using our website.

This Privacy Policy applies to all visitors, customers, and users of elvo.pk.

1. About elvo.pk

elvo.pk is an online lifestyle store that offers innovative and practical products designed to make everyday living easier.

Throughout this Privacy Policy:

  • "elvo.pk", "we", "our", and "us" refer to the owner and operator of this website.

  • "You", "your", and "customer" refer to anyone accessing or using our website or services.

2. Information We Collect

Depending on how you use our website, we may collect different types of information.

Personal Information

When you place an order, contact us, or otherwise interact with elvo.pk, we may collect information such as:

  • Full name

  • Mobile phone number

  • Email address

  • Shipping address

  • Billing address (if applicable)

  • City

  • Postal code

  • Order details

  • Purchase history

  • Customer support communications

Providing this information is voluntary; however, some information is necessary for us to process and deliver your order.

Order Information

When you place an order, we may collect:

  • Ordered products

  • Product quantity

  • Order value

  • Delivery method

  • Payment method

  • Order status

  • Order history

This information helps us fulfill your purchase and provide customer support.

Device Information

When you visit elvo.pk, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Time zone

  • Pages viewed

  • Time spent on pages

  • Referring website

  • Click activity

  • Website performance data

This information helps us improve the performance, security, and usability of our website.

Cookies and Similar Technologies

Like most websites, elvo.pk uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences.

  • Keep products in your shopping cart.

  • Improve website functionality.

  • Analyze website traffic.

  • Understand customer behavior.

  • Personalize your shopping experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

3. How We Collect Information

We collect information in several ways.

Information You Provide

You may provide information when you:

  • Place an order

  • Contact customer support

  • Send us an email

  • Contact us through WhatsApp

  • Subscribe to newsletters (if available)

  • Participate in promotions or surveys

  • Leave a product review

Information Collected Automatically

Some information is collected automatically through technologies such as:

  • Cookies

  • Website analytics

  • Server logs

  • Browser technologies

These tools help us understand how visitors interact with our website.

Information from Third Parties

We may receive limited information from trusted third-party service providers, including:

  • Shopify

  • Courier partners

  • Payment providers

  • Analytics providers

  • Advertising partners

  • Fraud prevention services

We use this information only for legitimate business purposes, such as order fulfillment, fraud prevention, website improvement, and customer support.

4. How We Use Your Information

We use the information we collect to provide and improve our services.

This may include:

  • Processing and fulfilling your orders.

  • Delivering purchased products.

  • Verifying orders.

  • Responding to customer inquiries.

  • Providing customer support.

  • Sending order updates.

  • Improving website performance.

  • Preventing fraud and unauthorized activity.

  • Managing returns and refunds.

  • Complying with legal obligations.

  • Maintaining website security.

  • Improving our products and services.

  • Personalizing your shopping experience.

  • Conducting internal business analysis.

We only use your information where we have a legitimate business reason or where required by applicable law.

5. Marketing Communications

With your permission, elvo.pk may send you promotional communications, including:

  • Product announcements

  • Special offers

  • Discount campaigns

  • New arrivals

  • Seasonal promotions

  • Service updates

These communications may be sent through:

  • Email

  • SMS

  • WhatsApp

  • Other communication channels you choose to use with us

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions (where available) or by contacting us directly.

Please note that even if you opt out of marketing messages, we may still send you essential service communications relating to your orders or customer support requests.

6. How We Share Your Information

elvo.pk respects your privacy and does not sell or rent your personal information to third parties.

We may share your information only when necessary to operate our business, fulfill your orders, comply with legal obligations, or protect our legitimate interests.

Your information may be shared with the following categories of trusted service providers:

Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Shopify may process certain personal information on our behalf to:

  • Process orders

  • Maintain customer accounts

  • Store website data

  • Provide website functionality

  • Improve platform security

  • Detect fraudulent activity

Your information is processed according to Shopify's own privacy and security standards.

Courier and Delivery Partners

To deliver your orders, we may share necessary shipping information with our courier and logistics partners.

This information may include:

  • Full name

  • Mobile number

  • Delivery address

  • Order number

  • Parcel details

Our courier partners are authorized to use this information only for delivery-related purposes.

Payment Service Providers

As elvo.pk grows, we may introduce additional payment methods beyond Cash on Delivery.

When online payment methods become available, payment information may be processed by trusted third-party payment providers.

elvo.pk does not store your complete debit card, credit card, or other sensitive payment credentials on its own servers.

Payment providers process payment information in accordance with their own privacy and security policies.

Analytics Providers

We may use analytics tools to understand how visitors interact with our website.

These tools help us improve:

  • Website performance

  • User experience

  • Navigation

  • Product pages

  • Marketing effectiveness

Analytics providers may collect information such as:

  • Device information

  • Browser information

  • Website activity

  • Approximate location

  • Traffic sources

Whenever reasonably possible, this information is analyzed in aggregated or anonymized form.

Advertising Partners

If we use advertising platforms such as Meta, Google, or similar services, limited information may be shared to:

  • Measure advertising performance

  • Improve advertising relevance

  • Create audience insights

  • Show relevant advertisements

These platforms operate under their own privacy policies.

Legal Requirements

We may disclose personal information where required to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Prevent fraud

  • Protect customers

  • Enforce our Terms of Service

  • Investigate suspected illegal activities

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer support

  • Process returns or refunds

  • Meet legal and tax obligations

  • Resolve disputes

  • Maintain business records

  • Improve our services

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it where reasonably practicable.

8. Data Security

Protecting customer information is important to elvo.pk.

We implement reasonable administrative, technical, and organizational measures to help protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Alteration

  • Loss

  • Misuse

  • Destruction

Examples of these measures may include:

  • Secure website connections (SSL encryption)

  • Restricted access to customer information

  • Password-protected systems

  • Regular software updates

  • Security monitoring

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

9. Children's Privacy

elvo.pk is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information should contact us immediately.

10. International Data Transfers

Some of our trusted service providers, including Shopify and certain technology providers, may process or store information outside Pakistan.

By using elvo.pk, you acknowledge that your information may be transferred to countries where data protection laws may differ from those in your country.

Whenever reasonably possible, we work with reputable service providers that implement appropriate safeguards to protect personal information.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These websites operate independently from elvo.pk.

We are not responsible for:

  • Their privacy practices

  • Their content

  • Their security measures

  • Their policies

We encourage you to review the privacy policies of any third-party websites you visit.

12. Business Transfers

If elvo.pk undergoes a business transaction such as a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor entity will continue to protect your personal information in accordance with this Privacy Policy or provide notice of any material changes.

13. Your Privacy Rights

At elvo.pk, we believe you should have control over your personal information.

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Request that we limit or restrict certain processing activities.

  • Object to certain uses of your personal information where applicable.

  • Withdraw your consent where processing is based on your consent.

  • Request information about how your personal information is being used.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

For your security, we may request additional information to verify your identity before processing your request.

14. Managing Cookies

Most web browsers allow you to control cookies through their settings.

Depending on your browser, you may be able to:

  • View stored cookies.

  • Delete existing cookies.

  • Block future cookies.

  • Receive notifications before cookies are stored.

Please note that disabling certain cookies may affect website functionality, including shopping cart features, account preferences, and overall browsing experience.

For more information about managing cookies, please refer to your browser's help documentation.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) setting.

Because there is currently no universally accepted standard for responding to DNT signals, elvo.pk does not guarantee that it will respond to every Do Not Track request.

We continue to evaluate industry standards and may update our practices as technology and legal requirements evolve.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business operations.

  • Updates to our services.

  • New technologies.

  • Changes in applicable laws and regulations.

  • Improvements to our privacy practices.

When changes are made, the updated version will be published on elvo.pk with a revised Effective Date.

Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Email: care.elvo@gmail.com

WhatsApp: +92 348 6066584

We will make reasonable efforts to respond to your inquiry as promptly as possible.

18. Your Consent

By accessing, browsing, or using elvo.pk, or by placing an order through our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue using our website.

19. Policy Interpretation

Section headings in this Privacy Policy are included for convenience only and do not affect the interpretation of any provision.

If any provision of this Privacy Policy is found to be unlawful, invalid, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

20. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy agreement between you and elvo.pk regarding the collection, use, storage, sharing, and protection of your personal information through our website.

It should be read together with our:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

In the event of any inconsistency between this Privacy Policy and applicable law, the applicable law shall prevail to the extent required.

Thank you for trusting elvo.pk.

We are committed to protecting your privacy, respecting your personal information, and providing a secure, transparent, and reliable shopping experience.

Living Elevation