Terms of service

Terms of Service

Effective Date: July 21, 2026

Welcome to elvo.pk. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or placing an order through elvo.pk, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these Terms, you should discontinue using our website immediately.

1. About elvo.pk

elvo.pk is a Pakistan-based online lifestyle store dedicated to offering innovative, practical, and carefully selected products that make everyday life easier. Our mission is to provide solutions that improve convenience, save time, and elevate everyday living.

Throughout these Terms:

  • "elvo.pk", "we", "our", and "us" refer to the owner and operator of this website.

  • "Customer", "you", and "your" refer to any individual or entity accessing or using this website or purchasing products from elvo.pk.

2. Acceptance of Terms

By using elvo.pk, you agree to comply with these Terms and all applicable laws and regulations.

These Terms apply to every visitor, customer, and user of the website, regardless of whether an order is placed.

Your continued use of elvo.pk constitutes your acceptance of any updates or modifications made to these Terms.

3. Eligibility

To use this website or place an order, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • All information you provide is accurate, complete, and up to date.

  • You will not use this website for any unlawful, fraudulent, or unauthorized purpose.

  • You will comply with all applicable laws while using our website.

If we believe that false or misleading information has been provided, we reserve the right to suspend or cancel your order without prior notice.

4. Your Account and Information

You are responsible for ensuring that the information you provide during checkout is accurate and complete.

This includes, but is not limited to:

  • Your full name

  • Delivery address

  • Mobile number

  • Email address (if provided)

  • Any special delivery instructions

Providing incorrect or incomplete information may result in delays, failed deliveries, or order cancellation.

You are solely responsible for maintaining the confidentiality of any account credentials if account registration becomes available in the future.

5. Website Use

You agree to use elvo.pk only for legitimate shopping and informational purposes.

You must not:

  • Use the website for any unlawful activity.

  • Attempt to interfere with the security or operation of the website.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to gain unauthorized access to our systems or data.

  • Copy, scrape, reproduce, or exploit website content without written permission.

  • Use automated software, bots, or scripts to access the website without authorization.

  • Engage in activities that disrupt other users' experience.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where appropriate.

6. Product Information

At elvo.pk, we strive to ensure that all product descriptions, specifications, images, and pricing are accurate and up to date.

However:

  • Product colors may appear differently depending on your screen or device.

  • Packaging or product appearance may vary slightly from images without affecting functionality.

  • Measurements are approximate unless otherwise stated.

  • Minor manufacturing variations may occur.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

7. Product Availability

All products displayed on elvo.pk are subject to availability.

Although we regularly update our inventory, certain products may become unavailable after an order has been placed.

If this occurs, we may:

  • Contact you to discuss available alternatives.

  • Delay shipment until stock becomes available.

  • Cancel the affected order and notify you accordingly.

We reserve the right to discontinue any product or modify product specifications at any time without liability.

8. Pricing

All prices displayed on elvo.pk are in Pakistani Rupees (PKR).

While we make every effort to ensure pricing accuracy, occasional errors may occur.

We reserve the right to:

  • Correct pricing errors.

  • Update prices without prior notice.

  • Cancel orders affected by obvious pricing mistakes.

If an incorrect price affects your order, we will contact you before proceeding whenever reasonably possible.

Taxes or government-imposed charges, if applicable under Pakistani law, will be reflected where required.

9. Changes to Products

We continually improve our product selection.

Accordingly, elvo.pk reserves the right to:

  • Modify product specifications.

  • Improve product features.

  • Change packaging.

  • Update product images.

  • Discontinue products without prior notice.

Such changes will not affect confirmed orders unless required due to circumstances beyond our reasonable control.

10. Orders

When you place an order on elvo.pk, you are making an offer to purchase the selected product(s) subject to these Terms.

After placing an order, you may receive an acknowledgment that we have received your order request. This acknowledgment does not constitute acceptance of your order.

An order is considered accepted only after it has been verified by our team and prepared for dispatch.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to the following circumstances:

  • The product is unavailable.

  • Incorrect pricing or product information has been published.

  • We are unable to verify your order details.

  • We suspect fraudulent or suspicious activity.

  • The order violates these Terms.

  • Delivery to the provided address is not possible.

If an order is cancelled after confirmation, we will notify you using the contact information provided.

11. Order Verification

To help protect both our customers and elvo.pk, every order may be subject to verification before dispatch.

Our team may contact you via:

  • Phone call

  • WhatsApp

  • SMS

  • Email

Verification may include confirming:

  • Your identity

  • Delivery address

  • Contact information

  • Ordered products

  • Quantity

  • Availability

If we are unable to verify your order after making reasonable attempts to contact you, we reserve the right to cancel the order without further obligation.

12. Cash on Delivery (COD)

At present, elvo.pk accepts Cash on Delivery (COD) as its primary payment method.

By placing a COD order, you agree to:

  • Pay the full amount shown at checkout upon delivery.

  • Ensure that an authorized person is available to receive the parcel.

  • Inspect the parcel externally before accepting delivery where permitted by the courier.

Failure to accept a confirmed COD order without a valid reason may result in future order restrictions at our discretion.

We reserve the right to introduce additional payment methods at any time.

13. Order Cancellation

Customers may request cancellation of an order only before the order has been confirmed by our customer support team.

Once an order has been confirmed and prepared for dispatch, cancellation requests may no longer be accepted.

If you wish to cancel an order before confirmation, please contact our customer support as soon as possible.

elvo.pk also reserves the right to cancel any order before dispatch for reasons including but not limited to:

  • Stock unavailability

  • Pricing errors

  • Technical issues

  • Suspected fraudulent activity

  • Inability to verify customer information

  • Circumstances beyond our reasonable control

14. Shipping

We currently deliver products within Pakistan only.

Shipping is free on all orders, unless otherwise stated during a promotional campaign.

Estimated delivery times are provided for customer convenience only and should not be considered guaranteed delivery dates.

Delivery times may vary depending on:

  • Customer location

  • Courier operations

  • Weather conditions

  • Public holidays

  • Security restrictions

  • Other unforeseen circumstances

Complete shipping details are available in our Shipping Policy.

15. Delivery

Customers are responsible for providing complete and accurate delivery information.

This includes:

  • Recipient name

  • Mobile number

  • Complete address

  • Landmark (if applicable)

Incorrect or incomplete information may result in delayed or failed deliveries.

If delivery cannot be completed because of incorrect information provided by the customer, elvo.pk shall not be responsible for any resulting delay or additional costs.

16. Failed Deliveries

A delivery may be considered unsuccessful if:

  • The recipient cannot be reached.

  • The delivery address is incorrect.

  • The customer refuses to accept the parcel without a valid reason.

  • Multiple delivery attempts are unsuccessful.

If a shipment is returned to us due to failed delivery, we reserve the right to refuse future orders or require advance payment if additional payment methods become available in the future.

17. Delivery Delays

While we work with reliable courier partners, certain delays may occur due to circumstances beyond our control.

These may include:

  • Severe weather

  • Public holidays

  • Government restrictions

  • Natural disasters

  • Transportation disruptions

  • Courier operational issues

  • Unexpected increases in shipping volume

Such delays do not constitute a breach of these Terms.

18. Promotional Offers and Discount Codes

From time to time, elvo.pk may offer promotional campaigns, discount codes, or special offers.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Promotions have limited validity.

  • Promotions are available while stocks last.

  • Discount codes cannot be exchanged for cash.

  • Promotions may be withdrawn or modified without prior notice.

We reserve the right to cancel promotional orders where misuse, abuse, or fraudulent activity is suspected.

19. Pricing Errors

Although we make every effort to ensure accurate pricing, occasional errors may occur.

If a product is mistakenly listed at an incorrect price, elvo.pk reserves the right to:

  • Correct the error.

  • Cancel the affected order.

  • Contact the customer before processing the order.

We are under no obligation to fulfill an order placed using an obvious pricing error.

20. Customer Responsibilities

By placing an order with elvo.pk, you agree to:

  • Provide accurate information.

  • Respond promptly to order verification requests.

  • Accept delivery of confirmed orders.

  • Use purchased products responsibly and according to their intended purpose.

  • Comply with these Terms and all applicable laws.

Failure to comply with these responsibilities may result in order cancellation or restriction of future purchases.

21. Returns and Refunds

Customer satisfaction is important to elvo.pk. If you experience an issue with your order, please review our Return & Refund Policy.

Customers may request a return within 24 hours of receiving an eligible product, subject to the conditions outlined in our Return & Refund Policy.

To qualify for a return or refund, customers may be required to provide photographs, videos, or other reasonable evidence of the reported issue.

Not all products are eligible for return or refund. Eligibility, exclusions, and refund procedures are explained in our Return & Refund Policy, which forms part of these Terms.

22. Intellectual Property

All content available on elvo.pk, including but not limited to:

  • The elvo.pk name

  • Logo

  • Trademarks

  • Product photographs

  • Graphics

  • Icons

  • Videos

  • Text

  • Website design

  • Layout

  • Software

  • Product descriptions

  • Marketing materials

is owned by or licensed to elvo.pk and is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed, modified, published, transmitted, displayed, or used for commercial purposes without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

23. User-Generated Content

If you submit reviews, comments, photographs, suggestions, feedback, or other content to elvo.pk, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, modify, and display such content for business, marketing, and promotional purposes.

By submitting content, you confirm that:

  • You own or have permission to share the content.

  • The content does not violate any law or third-party rights.

  • The content is not false, misleading, defamatory, abusive, or offensive.

We reserve the right to remove or refuse any submitted content at our sole discretion.

24. Third-Party Services

Our website may contain links to third-party websites or rely on third-party service providers, including courier companies, payment providers, analytics services, and communication platforms.

These third-party services operate independently from elvo.pk.

We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms and conditions

  • Their availability

  • Any loss or damage arising from their services

Your use of third-party services is subject to their respective policies.

25. Disclaimer of Warranties

Unless expressly stated otherwise, all products and services offered through elvo.pk are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, elvo.pk disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.

  • All information will always be completely accurate.

  • The website will be free from viruses or harmful components.

  • Every product will meet every customer's individual expectations.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

26. Limitation of Liability

To the maximum extent permitted by applicable law, elvo.pk, its owner, employees, representatives, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Use of the website.

  • Inability to access the website.

  • Purchase or use of products.

  • Delivery delays beyond our reasonable control.

  • Technical interruptions.

  • Loss of profits, business, data, or goodwill.

Our total liability for any claim relating to an order shall not exceed the amount actually paid by the customer for that order.

27. Indemnification

You agree to indemnify and hold harmless elvo.pk, its owner, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of any applicable law.

  • Your infringement of any third-party rights.

28. Force Majeure

elvo.pk shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • Severe weather

  • Government actions

  • Public health emergencies

  • War

  • Civil unrest

  • Transportation disruptions

  • Internet outages

  • Power failures

  • Courier service interruptions

  • Labor disputes

Our obligations shall resume as soon as reasonably possible after the event has ended.

29. Privacy

Your privacy is important to us.

The collection, use, storage, and protection of your personal information are governed by our Privacy Policy.

By using elvo.pk, you acknowledge that you have read and accepted our Privacy Policy.

30. Electronic Communications

By using elvo.pk or placing an order, you consent to receive communications from us electronically.

These communications may include:

  • Order confirmations

  • Verification requests

  • Shipping updates

  • Customer support messages

  • Service announcements

  • Promotional communications where permitted by law

Communications may be sent through:

  • Email

  • Phone calls

  • SMS

  • WhatsApp

31. Changes to These Terms

We reserve the right to update, revise, or replace these Terms at any time without prior notice.

Any changes become effective immediately upon publication on elvo.pk, unless otherwise stated.

Your continued use of the website after changes have been published constitutes your acceptance of the revised Terms.

32. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute arising out of or relating to these Terms or the use of elvo.pk shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

33. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

34. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and elvo.pk regarding your use of the website and the purchase of products.

They supersede any previous agreements, communications, or understandings relating to the same subject matter.

35. Contact Us

If you have any questions about these Terms of Service or require assistance, please contact us using the details below:

Email: care.elvo@gmail.com

WhatsApp: +92 348 6066584

We aim to respond to customer inquiries as promptly as reasonably possible.

Thank you for choosing elvo.pk.

We appreciate your trust in our brand and remain committed to providing innovative products, reliable service, and a seamless shopping experience.

Living Elevation