Shipping Policy

At elvo.pk, we're committed to delivering products that make everyday living easier. We strive to process and deliver every order as quickly and safely as possible.

Shipping Coverage

We currently ship across Pakistan.

At this time, we do not offer international shipping.

Shipping Charges

Shipping is FREE on all orders, with no minimum purchase required.

Order Processing

Orders are typically processed within 1–3 business days after they are confirmed.

Please note that orders are processed only on business days (Monday to Saturday, excluding public holidays).

During peak shopping seasons or promotional campaigns, processing times may be slightly longer.

Estimated Delivery Time

Once your order has been shipped, delivery usually takes 4–6 business days, depending on your location.

Delivery times are estimates and may vary due to factors beyond our control, including:

• Weather conditions

• Public holidays

• Courier delays

• High shipment volumes

• Unexpected operational disruptions

We appreciate your patience if delays occur.

Courier Partners

To ensure reliable delivery, we work with trusted courier partners across Pakistan. The courier used for your order may vary depending on your location and service availability.

Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can monitor your shipment's progress.

Cash on Delivery (COD)

Currently, Cash on Delivery (COD) is the only payment method available on elvo.pk.

We plan to introduce additional secure payment options in the future.

Failed Delivery Attempts

If the courier is unable to deliver your package, they may attempt delivery again.

If delivery cannot be completed after the courier's attempts, the package may be returned to us.

To avoid delays or returned shipments, please ensure someone is available to receive the order at the provided delivery address.

If you miss a delivery or need assistance, please contact our support team as soon as possible.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

If an incorrect or incomplete address results in a failed delivery or requires reshipment, any additional shipping charges will be the responsibility of the customer.

If you notice an error in your shipping details, please contact us immediately before your order is dispatched.

Damaged Packages

If your package appears damaged when it arrives:

• Carefully inspect the package before accepting it whenever possible.

• If the package is severely damaged, you may refuse delivery.

• Record a clear unboxing video while opening the package.

• Contact us within 24 hours of delivery.

• Share clear photos or videos of the product and its packaging to help us investigate and resolve the issue promptly.

Need Help?

If you have any questions regarding shipping or your order, our support team is happy to assist you.

Email: care.elvo@gmail.com

WhatsApp: +92 348 6066584