Refund policy

Return & Refund Policy

At elvo.pk, our goal is to make everyday living easier by delivering products that solve real problems. If something isn't right with your order, we're here to help.

Eligibility for Returns

You may request a return within 24 hours of receiving your order if:

  • You received a defective or damaged product.

  • You received the wrong item.

  • Your order is missing parts or accessories.

  • The product you received is significantly different from its description.

To be eligible for a return, the product must:

  • Be unused.

  • Be in its original packaging.

  • Include all original accessories, manuals, and components.

  • Be in the same condition as when it was delivered.

Products showing signs of use or damage caused after delivery will not be eligible for return or refund.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

  • Used products.

  • Clearance or sale items.

  • Customized or personalized products.

  • Digital products or downloadable items.

  • Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number.

  • Clear photos or videos of the product.

  • Photos of the packaging (if applicable).

  • A brief description of the issue.

Requests submitted after 24 hours may not be eligible for return or refund.

Return Shipping

If the return is due to an error on our part, such as:

  • A defective product,

  • A damaged item,

  • The wrong product sent, or

  • Missing parts or accessories,

elvo.pk will cover the return shipping costs.

We do not accept returns for reasons outside the conditions listed in this policy.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 3–5 business days.

Depending on your original payment method, refunds may be issued through:

  • Original payment method.

  • Bank transfer.

  • Easypaisa.

  • JazzCash.

  • Store credit (where applicable).

The time it takes for funds to appear in your account may vary depending on your payment provider.

Exchanges

We offer exchanges only for defective or damaged products.

If you received a defective item and would prefer a replacement instead of a refund, please contact our support team within 24 hours of receiving your order.

Order Cancellation

Orders may be cancelled only before they have been confirmed by our team.

Once you have received an order confirmation call or message and your order has been confirmed, it can no longer be cancelled.

How to Request a Return

To start a return request, please contact us with:

  • Your order number.

  • A description of the issue.

  • Supporting photos or videos.

Email: care.elvo@gmail.com

WhatsApp: +92 348 6066584

Our support team will guide you through the next steps and make the process as smooth as possible.

Need Assistance?

Customer satisfaction is important to us. If you have any questions regarding our Return & Refund Policy, please don't hesitate to contact our support team. We're committed to resolving genuine issues fairly and promptly.